Respecting your privacy
RC HOBBIES is committed to supporting the National Privacy Principles for the Fair Handling of Personal Information which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.
Our respect for our customers right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.
Matters of which you should be aware regarding information we may collect about you;
Our policies on the management of personal information;
Generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information;
How you can check, update or delete your personal details;
Our internet security procedures;
Cookies and how we use them to save you time, and
RC HOBBIES compliance with applicable laws.
What personal information do we collect and store?
If you wish to browse the RC HOBBIES website, you are not required to enter any personal information, you will remain anonymous during your entire visit. To place an order with RC HOBBIES you must be a registered customer. So that we can provide the services you are requesting, during the registration process you will be asked your name, e-mail address, physical and delivery address and phone numbers. At the time of registration you are invited to subscribe to our newsletters which you may at any time unsubscribe via logging into your account.
RC HOBBIES takes measures to protect your personal information from unauthorised access, loss, misuse, disclosure or alteration. We also destroy or permanently de-identify personal information when you tell us that it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
How is personal information used?
The personal information you supply to us allows us to provide you with the RC HOBBIES service you request. To save you time and to make shopping with RC HOBBIES easier, we store your details so that the next time you log onto our site, you do not need to re-enter that information.
We may also use your personal information in other ways to provide you with superior service. For example, providing you with the newsletter you requested us to send to you on registration.
Please note that in order to operate the website or deliver a service we may sometimes share your personal information with a sub-contractor e.g. the party who delivers your order. Where this is necessary we obtain their undertaking to comply with the National Privacy Principles for the Fair Handling of Information.
How can you check and update your personal details and preferences?
You can view or change your personal information at any time by clicking on, My Account. The My Account page contains a record of all the personal information you have provided to RC HOBBIES.
If you no longer wish to receive RC HOBBIES newsletters you can remove your name from our list by logging into the RC HOBBIES site, accessing My Account and then clicking the ‘Unsubscribe’ button.
How can you remove your personal details from RC HOBBIES?
You can remove your personal information from RC HOBBIES by contacting our customer service department using one of the following methods:
email to: firstname.lastname@example.org
Telephoning : 02 9564 0822
Please allow 7 days for your request to be processed. Once removed, you will not be able to use RC HOBBIES without re-registering.
Is RC HOBBIES secure?
To access your account information or to place an order your must log into RC HOBBIES with your username and password. Your username and password protect you against unauthorised access. You may, and we recommend that you do, change your password regularly.
During the checkout process RC HOBBIES uses a ‘Secure Checkout’ process. The ‘Secure Checkout’ uses Secure Sockets Layer which encrypts your personal information and credit card details before they are transmitted via the web. This ensures that your personal information cannot be read by others or tampered with en route.
What are cookies and how does RC HOBBIES use them?
More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at www.privacy.gov.au.